Shipping Policy

At Turbo Lifts, we are committed to providing our customers with clear, accurate, and cost-effective shipping and fulfillment options.

Shipping Rates

Shipping and fulfillment options vary by product. Most lifts and equipment include a flat-rate freight charge that is displayed on the product page or during checkout.

Certain oversized or specialized products require a custom freight quote due to their size, weight, destination, or other shipping requirements. Products requiring a freight quote will be clearly identified on the product page.

For products marked “Freight Quote Required,” select the freight quote option on the product page or contact us by phone, text, email, or live chat. Submitting a freight quote request does not place an order or add the product to your cart. Our team will provide available freight options and pricing before you proceed with the purchase.

Delivery Requirements

Heavy freight deliveries may require a forklift, loading dock, skid steer, tractor with forks, or other suitable equipment to safely unload the shipment.

Liftgate service is available only on select eligible products. When liftgate service is available, it will be shown as an available delivery or unloading option on the product page, along with any applicable additional charge.

If you are unsure whether a product qualifies for liftgate service or have questions about unloading requirements, please contact our team before placing your order.

LTL Freight Delivery

Lifts and other heavy equipment selected for delivery are generally shipped by LTL freight carrier. Warehouse pickup orders are collected from the selected fulfillment location and are not shipped by freight carrier.

Customers should inspect all freight shipments upon arrival and document any visible shipping damage before accepting delivery whenever possible.

Minor cosmetic scuffs or scratches can occasionally occur during freight transit. If this happens, please contact Turbo Lifts as soon as possible. Depending on the product and manufacturer, we may be able to provide or help obtain matching touch-up paint or other cosmetic repair materials.

For more significant shipping damage, missing components, or freight-related concerns, please photograph the condition of the shipment and contact our team promptly so we can assist with the appropriate freight or manufacturer claim process.

Warehouse Pickup

Warehouse pickup is available on select products. Available pickup locations vary by product, manufacturer, and current inventory. When warehouse pickup is available, the applicable pickup options will be displayed on the product page.

Pickup orders must be confirmed and processed before arrival at the selected fulfillment location. Customers will receive pickup instructions after the order has been processed.

Freight Terminal Pickup

Freight terminal pickup may be available on select products. When available, this option allows the shipment to be delivered to a participating freight terminal for customer pickup.

Terminal availability and location depend on the destination and freight carrier. Final terminal details will be provided after the order has been processed.

Delivery Times

Delivery estimates are based on current carrier, manufacturer, and warehouse information and are not guaranteed. Transit times may vary due to carrier schedules, weather, inventory availability, holidays, supply-chain conditions, or other circumstances outside our control.

We will provide available tracking or freight information when it becomes available.

Questions About Shipping

If you have questions about shipping, warehouse pickup, freight quotes, liftgate availability, or unloading requirements, please contact Turbo Lifts before placing your order.

Email: turboliftequipment@gmail.com
Phone: (972) 903-5162

We appreciate your business and are here to help make the delivery or pickup process as straightforward as possible.